LEGAL INFORMATION
Matchea privacy policy
Last updated: 29 September 2026
1. Data controller
The controller of your personal data is:
Matchea SL
Spanish tax ID (NIF): B24981615
Address: Calle Travieso 20, 35002, Las Palmas de Gran Canaria, Spain
Trading name: Matchea
Email for privacy enquiries and exercising your rights: matchealp@gmail.com
2. Data we process
Matchea may process the following categories of data:
- First and last name.
- Email address.
- Phone number.
- Date of birth.
- Marital status or preference provided during registration.
- Selected club.
- Recorded Matches, benefits, rewards and purchases.
- Account access and security data.
- Consent, consent withdrawals and communication preferences.
- Technical data needed to keep the service secure and functioning.
Passwords are stored using security measures and are not kept in readable plain text.
3. How we use your data
Matchea processes data for the following purposes:
Account and club management
- Creating and maintaining your account.
- Managing membership of your selected club.
- Displaying Matches, goals, rewards and benefits.
- Providing secure access to your profile.
- Responding to requests about your account.
The legal basis is the performance of the relationship requested by the user.
Service communications
- Informing you about important changes to your account.
- Managing account security, access and recovery.
- Providing information needed to deliver the service.
The legal basis may be the performance of our relationship with you, compliance with legal obligations, or Matchea's legitimate interest in keeping the service secure and functioning.
Promotional communications
When you have given optional consent, Matchea may send club promotions, events, news and benefits by WhatsApp and other electronic means.
The legal basis is your consent. You may withdraw it at any time.
Withdrawing consent does not affect processing carried out before the withdrawal.
Security and prevention of misuse
Matchea may process certain data to prevent unauthorised access, fraud, abuse and security issues.
4. WhatsApp communications
When this feature is active and you have consented to promotional communications, Matchea may use WhatsApp Business to send messages about club promotions, events, news and benefits.
For this purpose, we may process your phone number, name, club and the information needed to personalise and send communications and check their delivery status.
WhatsApp and Meta provide the technology platform used to send these messages. Their involvement is also governed by their own terms and privacy policies.
You can withdraw your authorisation or ask to stop receiving messages using the options indicated in each message or by writing to matchealp@gmail.com.
When available, you may also opt out by replying BAJA to the message you received.
5. Who we may share data with
Matchea may share personal data with:
- Technology providers that provide hosting, security, database, communications and maintenance services.
- WhatsApp and Meta when needed to use WhatsApp Business and send authorised communications.
- Authorised Matchea administrators, solely to manage the service.
- Public bodies, judges, courts or authorities where required by law.
Matchea does not sell its users' personal data.
Technology providers may process data only for the purposes of the contracted service and in accordance with applicable data protection obligations.
6. International transfers
Some technology providers may provide services from outside the European Economic Area or use infrastructure located in different countries.
Where international data transfers take place, Matchea will apply the safeguards required by data protection law, such as adequacy decisions, standard contractual clauses or other legally valid measures.
7. How long we keep data
Account data will be kept while your account remains active, unless you ask for it to be deleted.
When you request account deletion, your data will be deleted or made unavailable for ordinary use, except for data that must be retained:
- To comply with a legal obligation.
- To address liabilities or claims.
- To demonstrate compliance with data protection obligations.
- To keep a record of a consent withdrawal or objection request.
This data may be kept with access restricted for the applicable legal periods and then deleted.
8. Your rights
You may request:
- Access to your personal data.
- Correction of inaccurate data.
- Deletion of your data.
- Restriction of processing.
- Objection to processing.
- Data portability where applicable.
- Withdrawal of consent at any time.
To exercise these rights, email matchealp@gmail.com, stating which right you wish to exercise and providing enough information to verify your identity.
Withdrawing consent for promotional communications does not necessarily delete your account.
You may also lodge a complaint with the Spanish Data Protection Agency (AEPD): www.aepd.es
9. Security
Matchea uses reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration and improper disclosure.
Access to your account requires credentials, and passwords are stored using protective measures.
10. Cookies and technical storage
Matchea may use technical cookies and local storage mechanisms needed to maintain your session, remember preferences and ensure that the site works.
We will not use non-essential technologies for advertising or tracking without providing the relevant information and, where required, requesting consent.
11. Changes to this policy
Matchea may update this policy when the service, the law or the processing of data changes.
When changes are significant, Matchea will inform users through reasonable means before they take effect.
12. Contact
For enquiries about privacy, data protection, withdrawing consent or exercising your rights: